Effective Date: 13/07/25

At Pettles (www.pettles.co.uk), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, subscribe to our newsletter, or engage with us via social media or other online platforms.

Who We Are

Pettles is a UK-based online retailer of premium pet supplies. We operate a online retail business, some orders may be fulfilled directly by our trusted suppliers. Our website is operated by Pettles Ltd, trading under UK law.

If you have any questions, please contact us at:
Email: [email protected]

What Information We Collect

We may collect and process the following information:

  • Personal Information: Name, email address, phone number, postal address.
  • Payment Information: Collected securely via third-party payment providers (we do not store payment details).
  • Account & Order Details: Order history, preferences, delivery information.
  • Marketing Data: Preferences, responses to campaigns, open/click rates.
  • Technical Data: IP address, browser type, time zone, operating system, device identifiers, and browsing behaviour via cookies and analytics tools.

How We Use Your Information

We use your data for the following purposes:

  • To process and fulfil your orders.
  • To provide customer support and manage returns.
  • To send newsletters, promotional emails, and exclusive offers (if you have opted in).
  • To personalise and improve your experience on our site.
  • To analyse website performance and user behaviour through tools like Google Analytics.
  • To comply with legal or regulatory obligations.

Marketing & Communications

If you sign up for our newsletter, we will send you updates, offers, and pet-related tips. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.

We do not sell or rent your personal data to third parties.

Sharing Your Information

We may share your information with:

  • Service Providers: e.g. payment processors, email marketing platforms, website analytics providers, and delivery partners.
  • Suppliers: For order fulfilment.
  • Legal Authorities: If required by law or to enforce our terms of service.


All third-party service providers are required to handle your data in accordance with UK GDPR.

Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, personalise content, and analyse user behaviour.

You can manage your cookie preferences via your browser settings. For more details, please see our Cookie Policy.

Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected, including legal, accounting, or reporting obligations.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your personal data.
  • Object to or restrict processing.
  • Withdraw consent (e.g. unsubscribe from marketing).
  • Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise these rights, please email us at [Insert your contact email].

Children’s Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from them.

Third-Party Links

Our website may contain links to third-party websites or services (e.g., social media platforms). We are not responsible for their privacy practices. Please read their privacy policies separately.

Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page with a revised “Effective Date.”

Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Email: [email protected]
Website: www.pettles.co.uk