Terms & Conditions of Use

Effective Date: 13/07/25

Welcome to www.pettles.co.uk. By using our website, you agree to be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. About Pettles

Pettles is a UK-based online store providing high-quality pet supplies through carefully selected supply partners. Products are sourced from selected suppliers and shipped directly to customers.

2. Products & Descriptions

We strive to ensure that product descriptions and prices are accurate. However, images are for illustrative purposes only. Colours and packaging may vary slightly.

3. Order Process

Once an order is placed, you will receive a confirmation email. Orders are only accepted once payment is processed and confirmed. We reserve the right to cancel or refuse orders at our discretion.

4. Delivery

Shipping times vary depending on the product and supplier. We aim to deliver within 2-3 business days, but cannot guarantee exact delivery dates. Delays may occur beyond our control.

5. Returns & Refunds

Please refer to our Returns Policy for details.

6. Intellectual Property

All content on this site, including images, text, and logos, are owned or licensed by Pettles Ltd and protected under intellectual property laws. Reproduction is not permitted without our written consent.

7. Liability

We do not accept liability for any loss or damage caused by use or misuse of our products, except where required by UK consumer law.

8. Changes to Terms

We reserve the right to update these terms at any time. Continued use of the site constitutes acceptance of those changes.